Executive In-House Listening Sessions

Create Space for Better Alignment

In-house leaders facing internal friction, bottlenecks, or pressure to deliver more with the same (or fewer) resources, Executive Listening Sessions are a structured first step toward realignment.

Through facilitated one-on-one interviews and cross-functional conversations, we help teams surface real pain points and build a shared narrative for how the agency and its partners work best together.

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  • Real Pain Points — and Bright Spots

    Building a shared understanding of what works, what doesn’t, and why can be the key to stronger alignment across teams and stakeholders. Many teams struggle with:

    • Budget and capacity constraints that outpace demand
    • Difficulty prioritizing work against business objectives
    • Limited visibility into output and ROI
    • Misalignment on what the team should focus on
    • Lack of a shared framework for improving how work gets done

    Executive Listening Sessions help uncover these gaps and identify opportunities where processes, resource planning, and stakeholder alignment are helping — and where they are creating friction.

Stakeholders can be tricky to manage. It’s really important for all of us to get on the same page.

Cathy, Chicago

In-House Agency Performance Assessment

Our facilitators guide a structured “listening tour” across your teams and key marketing and client partners, emphasizing observation, understanding, and open dialogue rather than evaluation or blame.

We assess where agency processes genuinely add value and where they feel heavy or confusing. We explore how agency terms and concepts land with stakeholders and hear directly what feels over-processed or unnecessarily complex. Insights are tied to the outcomes leaders care about most: speed, clarity, reduced rework, and ROI. Findings are translated into a clear, shared narrative describing how the agency and client partners work best together.

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Who Is Involved

We engage a mix of voices across the organization: executives, including AVP and agency leadership as well as key brand and marketing leaders; agency teams spanning creative, account, operations, and project management; and client partners from across lines of business, intentionally including both advocates and skeptics. The goal isn’t consensus — it’s clarity.

How It Works

Engagements typically include up to eight 45-minute one-on-one interviews and two facilitated group sessions. Participants span executives, agency leadership, creative and account teams, operations, project management, and client partners. Sessions are designed to surface insights, align priorities, and create actionable next steps.

What You Walk Away With

You won’t get a 60-page deck. You’ll get actionable insight you can use immediately:

  • A structured interview guide tailored to your stakeholders
  • A concise findings summary highlighting key insights, pain points, strengths, and patterns
  • A practical set of alignment principles and next steps

Our facilitation is neutral and safe, giving stakeholders a space where feedback is reflected transparently in real time. Conversations focus on business impact, not blame, ensuring psychological safety while driving improvements to systems, processes, and outcomes.

If your team is feeling stretched, misaligned, or unclear on priorities, this may be the right reset. Executive Listening Sessions create the space to listen, align, and move forward with confidence.

Let’s talk!